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Basic Service

Basic Telephone Service through Cascade Utilities, Inc. is $25.00 per month. Basic business account telephone service through Cascade Utilities is $40.00 per month. Cascade Utilities, Inc. also offers a full range of residential and business services, along with Business telephone systems, voice mail systems, and paging systems with trained technicians to take care of all your business needs.

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Custom Calling I

The product family for Custom Calling I products includes 7 different features which are listed below with product descriptions:

Call Waiting
This feature lets the consumer know someone else is calling when they are using their telephones. If the consumer ignores the first beep, there will be a second one in ten seconds. The party calling hears only the normal ringing. To answer the incoming call, the consumer simply tells the party currently on the line that they will be placed on hold and then the consumer presses and releases the receiver button quickly to answer the incoming call.

Enhanced Call Waiting
If the consumer is going to make an important call and does not want to be disturbed by incoming calls, they may want to activate Enhanced Call Waiting. This feature lets the consumer temporarily turn off the Call Waiting service before making a call they do not want interrupted or before making a call using a computer modem. This feature works on a per call basis and call waiting is automatically restored when the consumer hangs up.

Call Forwarding
Lets calls keep up with customers while they are away from their home or business. This feature allows the customer to redirect all calls to another telephone number by simply pressing some programmed keys on the telephone.

Remote Call Forwarding
This product allows the consumer to activate the call forwarding product when they are not at home or their away from their telephone. By activating this feature their calls will be routed to a different number.

Three Way Calling
Turn a telephone into a teleconference center by using three way calling. This feature allows consumers to call one party then place them on hold then pick up another person on a third line. Then with the touch of the switch hook the consumer has a call where all three parties can speak at the same time.

Speed Calling 8 and Speed Calling 30
The Speed Calling 8 and Speed Calling 30 features allows the consumer to preprogram the dialing of 8 or 30 different telephone numbers on their phone. With the simple touch of *01 their phone will automatically dial that preprogrammed number. This feature is particularly good for families, Senior Citizens, and small businesses.

Call Forward Busy/No Answer
This feature allows you to forward your telephone to a predefined number if you are on the telephone or if you are not home.

Voice Mail

Voice Mail service is one of the most popular services among both residential and business accounts. Some of the key applications for the Voice Mail products include:

The Voice Mail product offers exclusive security for the caller and allows them to access their messages from anywhere in the US.

Reliability is considered the top priority for each market segment of the Voice Mail service. The offering of stutter dial-tone and call forward Busy/No Answer are primary attributes as it assures that callers will be routed to the Voice Mail box and they will be notified when they have a message. A 24-hour back-up power lets customers rest assured that they will receive messages when there are electrical failures. This level of reliability is a key selling point for Voice Mail.

The primary product attributes of Voice Mail to both business and residential markets includes the following:

Cascade Utilities, Inc. offers three different types of Voice Mail Services which include the following Packages

Centrex

CENTREX (CENtralized Telephone Regional Exchange) is similar to the key system or PBX, except this feature-rich business service package uses the call switching and data storage capabilities at Cascade Utilities central office. With CENTREX, you can turn an ordinary telephone into a sophisticated telecommunications system.

Your company simply chooses among many service options that will enable into handled calls more efficiently and will provide better costs control. Available services range from basic functions such as Call Transfer, Call Hold, and Call Park to more sophisticated options such as Distinctive Ringing. These features are programmed into Cascade Utilities' switch. Services can be changed and new lines can be added quickly and inexpensively - even if those lines extend across multiple buildings. CENTREX can even help ease the migration to ISDN. It allows you to start small and evolve with ISDN at a pace that's right for your business. It's the perfect solution for your growing business.

Click Here to order have a Cascade Utilities CENTREX specialist contact you about this product.

Advanced Calling Features

The product family for CLASS Services includes 8 different features which are listed below with product descriptions:

Caller ID
Caller ID displays the 10 digit telephone number of an incoming call. The number displays between the first and second ring cycle. Caller ID supports numbers within Cascade Utilities' Custom Local Area Signaling Services (CLASS) service area. The consumer needs a CLASS compatible display phone or display unit to utilize this product.

Last Call Return
Last Call Return radials the last caller whether the call was completed or not. The consumer does not have to know the number to return the call -- the service tells them the number so they can decide if they want to return the call. The service lets the consumer know if the number was blocked, private, or out of the area. If the line is busy, the service checks for a free line for up to 30 minutes.

Customer Originated Trace
This feature traces harassing or life threatening telephone calls on demand. The user must file a complaint with the proper authorities and fill out appropriate documentation at the Cascade Utilities offices. This feature works with calls within our CLASS service area.

Continuous Redial
Automatically calls the last number dialed -- whether it was answered, unanswered, or busy. The service can Redial a busy number for up to 30 minutes. When the line is free, the user hears a special ring.

Selective Call Forwarding
Allows you to forward only selected calls to a special number. It allows you to store up to 12 numbers. When incoming calls originate from one of those numbers, those calls are forwarded to the number selected.

Selective Call Rejection
Allows the user to reject calls from selected numbers. It stores up to 12 numbers. When incoming calls originate from one of those numbers, the phone doesn't ring and callers hear a recording indicating calls are not being accepted.

Priority Call
Allows the users to choose numbers that will ring distinctively. This function stores up to 12 numbers. When incoming calls originate from one of those numbers, the phone rings distinctively. This service works with Call Waiting, as the user will also hear a distinctive call waiting tone.

Wire Maintenance

With the deregulation of the telephone industry by the FCC, all customers have become responsible for the maintenance of the telephone wiring and jacks in their homes, places of business, and buildings from the connector box (NOD - Network Interface Device) to the point of outside connection into and throughout the premises. Because of the FCC ruling, Cascade Utilities has made Wire Maintenance available. Customers may purchase Wire Maintenance for the low monthly costs of $1.35 per month.

Products and Services

Advanced Calling Features